Keeble Whelan Integrated Construction (KWIC) Limited have defined and documented the following commitment with respect to quality. This policy document is a written commitment to encourage continual quality improvement and it is imperative that every employee takes responsibility to ensure that the intentions of this policy statement are understood, applied and maintained within their own activity area.
KWIC’s commitment is to ensure that all the services it provides all satisfy their specified requirements, are delivered on time, and are defect-free.
KWIC strives to continually improve its services and it is our fundamental belief that our quality systems will not only increase customer satisfaction, but will also enhance the company’s long-term productivity and competitiveness in the marketplace, therefore sustaining KWIC’s reputation.
KWIC also ensure that these services are compliant with all relevant statutory and regulatory requirements, in respect of Health, Safety, Environmental and Ethical matters.
In particular KWIC shall:
- Use the disciplines of ISO 9001 to develop and maintain the processes needed to produce a high level of consultancy and project management services which is of a consistent quality standard and at a competitive cost
- Constantly monitor, review and develop the effectiveness of our Integrated Management System in order to achieve continual improvement, suitability and effectiveness
- Set business objectives and monitor the progress and achievement of these objectives
- Discuss quality issues regularly at the highest levels of the company
- Consult with employees and customers on all aspects of their working environment
- Ensure that this Policy and our commitments are communicated to employees throughout our business and is available upon request for all interested parties
- Foster good relationships with customers utilising effective communication and encouraging feedback
- Aim to exceed customer requirements and support a consistent approach in controlled conditions
KWIC management has the ultimate responsibility to maintain the quality policy and shall promote all initiatives to attain and constantly improve quality. By adopting the above points and overall company philosophy, the customers of KWIC will be assured of an excellent standard throughout all our projects and services.